TERMS & CONDITIONS

CUSTOMER CARE

TERMS & CONDITIONS

General

  1. Sponsor/Promoter

    1. The sponsor/promoter of all competitions hosted on superstarscompetitions.co.uk whose Company Registration Number is 11760230 and Registered address is at 7 St John's Street, NG18 1QH, United Kingdom and from hereon-in referred to as ‘Superstars Competitions, ‘we’ or ‘us’.

  2. Laws & Regulations

    1. Superstars Competitions operate prize competitions that are free from regulation under the Gambling Act 2005;

    2. Although the term ‘raffle’ is often referred to on our website, this is for marketing and SEO purposes only and due to the fact that each entrant is required to answer a question or puzzle upon entering, all competitions hosted on our platform are therefore legally considered ‘Prize Competitions’ and not raffles;

    3. For further information about the laws and regulations on raffles and prize competitions, please visit www.gamblingcommission.gov.uk

  3. Prize Competitions

    1. Each raffle will have the following information:

      1. Raffle title;

      2. Full description;

      3. 1 to 8 images;

      4. Delivery/collection option;

      5. Ticket price;

      6. Total number of tickets to be issued;

      7. An end-date;

      8. An entry question or puzzle;

    2. Superstars Competitions reserves the right to cancel any competition at any time without reason;

  4. Information

    1. The following competition information is public and accessible by anyone:

      1. Title;

      2. Summary;

      3. Prize title;

      4. Prize description;

      5. Prize delivery/collection details;

      6. Images;

      7. Video;

      8. Ticket price;

      9. Total number of tickets;

      10. End-date.

  5. Entry​

    1. In order to enter a ‘pay to enter’ competition, each entrant must:

      1. Submit their answer to the respective question or puzzle;

      2. Pay for the number of tickets they wish to purchase.

  6. Questions & Puzzles

    1. Each entrant must submit their answer to the respective question or puzzle upon entering each competition;

    2. Each competition has a different question or puzzle;

    3. Each question or puzzle consists of 4 multiple choice answers with only 1 answer being correct

  7. Tickets​

    1. Tickets are chosen as follows:

      1. Select the competition you would like to enter.

      2. Choose a number and colour to enter the competition.

      3. Answer the question with A, B, C or D

  8. Winner Selection

    1. Each ticket that contains the correct answer to the respective question or puzzle is entered into the draw with the winner selected at random by Superstars Competitions automated system.

  9. Winner Notifications

    1. Winners will be notified immediately after the draw;

    2. Winners will be notified via email registered at entry;

    3. Winners will receive an automated email providing instructions on how to proceed;

  10. Delivery/Collection

    1. Delivery of the prize is not included unless specifically stated;

    2. If collection of the prize is possible then the winner must communicate directly to arrange and agree on a suitable date and time for both parties;

  11. Acceptance

    1. Winning ticket holders have 21 days from the Superstars Competitions End-Date’ to ‘Accept’ the prize;

    2. Accepting the prize is classed as the winner confirming collection/delivery of the prize via email in response to the winning notification email.

    3. Collection/Delivery of the prize should be concluded prior to the winning ticket holder ‘accepting the prize;

    4. If the winner does not accept the prize within 21 days of the Superstars Competitions End-Date’, we reserve the right to withdraw the prize from the winner and select a replacement winner at random.

  12. Disputes

    1. If a competition is disputed it will be immediately investigated by a member of our Disputes Team who will resolve the query.

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  1. Charities/good causes

    1. Some competitions have a Charity badge attached to them, which indicates that all or part of the proceeds from ticket sales will go towards a good cause;

  2. Miscellaneous

    1. By entering any competition hosted on Superstars Competitions, the entrant indicates his/her agreement to be bound by these terms and conditions;

    2. These Terms and Conditions are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom;

    3. Winners of competitions  will be asked if they will participate in a public release about their win, it is their decision to be part of the showcase or not;

    4. In the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the our control, we reserve the right to cancel or amend the competition and these terms and conditions without notice. Any changes to the competition will be notified to entrants as soon as possible;

    5. Neither Contract Partner shall be liable for any delay or failure in performing any of its obligations hereunder, if such delay or failure is, either wholly or partly, due to force majeure conditions such as floods, earthquakes or other acts of God, or any acts of any governmental body or public enemy, wars, riots, embargoes, epidemics, fires, major internet breakdown, mechanical breakdowns, lack of necessary utilities, labor unrest, transport problems or any other causes, circumstances or contingencies beyond the control of such Party (“Force Majeure Event”).